Our Holistic Casework Support covers:

  • Settling into your home: understanding and managing Council Tax and household bills, referrals for second-hand furniture, advice on household budgeting and related issues.
  • Registering and setting up appointments with GPs, dentists, and other healthcare providers
  • Completing forms and applications (for example blue badges, bus passes, or school places)
  • Contacting council services, MPs/MSPs, or other organisations 
  • Accessing bank accounts, SIM cards, refurbished laptops, hardship funds, or benefit information
  • Support accessing eVisa and Universal Credit accounts
  • Signposting and referrals to local support services

Please note, we don’t provide:

  • Legal advice
  • Housing support: finding accommodation and provision of emergency accommodation
  • Helping people practice or study for exams

Advice drop-in:

We run one drop-in advice surgery every week at The Welcoming’s Office (20/1 Westfield Avenue, EH11 2TT):

•             Wednesday from 1:30 pm until 4 pm.

You do not need to book in advance to attend the advice surgery; it is first come, first served. When you arrive, you will be asked to sign your name on a register, and you can help yourself to a hot drink while you wait to be seen.

In the advice surgery, we can discuss any issues you are experiencing or questions you may have. If we decide that you need more support, we may refer you to another support service or organise a one-to-one appointment with you at The Welcoming’s Office.

One-to-one appointments:

We offer one-to-one advice appointments at The Welcoming’s Office (20/1 Westfield Avenue, EH11 2TT). These appointments need to be booked in advance. In the appointment, we can discuss any issues or questions you have. Please bring any documents that may be useful for this appointment.

Please contact [email protected] for more information or to arrange an appointment.

Holistic Caseworker: Kate Osmond